Terms & conditions of sale

1. Purpose and scope

These Terms apply to all the Provider's services, including:

• business support, strategic advice, business plans and funding applications;
• visual identity, communication materials and content (print, social media, video, 3D);
• design, development and maintenance of websites and applications;
• custom digital solutions (automation, integrations, artificial intelligence).

2. Acceptance

Any order implies full acceptance of these Terms. An order is deemed placed upon signature of the quote, its written acceptance (including by email), payment of the deposit or the start of work at the Client's request. Specific terms in a quote or contract prevail over these Terms.

3. Quotes and orders

Each service is subject to a free, detailed quote valid for 30 days from issue. The order becomes binding upon receipt of the signed (or accepted in writing) quote and the deposit. The Provider may refuse any inconsistent, unlawful or technically unfeasible request.

4. Prices and payment

• Prices are in euros. They are stated excluding tax, with VAT added at the rate applicable in Martinique, i.e. 8.5% (standard rate in the French overseas departments), unless otherwise stated in the quote.
• A deposit of 30% of the total amount is due upon order. It is non-refundable.
• The balance is due upon delivery, or according to the schedule set out in the quote.
• Payment by bank transfer or cheque. No discount is granted for early payment.

5. Late payment

Any late payment automatically incurs, without prior notice, late-payment penalties equal to three times the French statutory interest rate. A fixed recovery fee of €40 is also due (article L.441-10 of the French Commercial Code). The Provider may suspend ongoing work until full payment.

6. Client obligations

The Client undertakes to:

• provide in due time the information, content and documents required (texts, images, logos, technical access);
• approve or comment on mockups and deliverables within the agreed timeframes;
• guarantee that it holds the rights to the elements supplied and that they are accurate and lawful.

7. Timelines

Timelines are indicative. The Provider cannot be held liable for delays caused by the Client's inaction or delay, repeated change requests or force majeure.

8. Changes during the project

Any change requested after the quote is approved requires an additional quote and may extend timelines. The related work only starts once this quote is accepted in writing.

9. Intellectual property

The Provider retains ownership of all creations and their rights until full payment. Once paid in full, the usage rights defined in the quote (media, duration, territory) are assigned to the Client. Source files are only delivered if expressly included in the quote.

10. References and portfolio

Unless the Client objects in writing, the Provider may mention the Client's name and showcase the work produced (logo, visuals, website, video) in its portfolio and communication materials.

11. Liability

The Provider has an obligation of means. It cannot be held liable for content supplied by the Client, malfunctions of third-party services (hosting, plugins, platforms, servers) or the Client's use of the deliverables. For websites and applications, the Provider's liability ends upon delivery or launch, unless a maintenance contract exists. In any event, its liability is limited to the amount of the service concerned.

12. Delivery and acceptance

Delivery is made by file transfer, email or website launch. The Client has 7 days from delivery to report minor corrections within the scope of the quote. After this period, deliverables are deemed accepted and any further change is billed.

13. Cancellation

As services are reserved for professionals and custom-made, no right of withdrawal applies. If the Client cancels, the deposit is retained by the Provider and work already carried out is due in full.

14. Suspension for non-payment

If payment is not made within 15 days of a formal notice, the Provider may suspend ongoing services (work, maintenance, hosting it manages) without the Client being entitled to any compensation. Services resume as soon as the amounts due are paid.

15. Confidentiality

Each party undertakes to keep confidential the other party's information and documents obtained in the course of the service, for its whole duration and 2 years after it ends.

16. Personal data

The Provider processes the Client's personal data in accordance with the GDPR, solely for client relationship management (quotes, invoicing, follow-up). It is never sold. The Client may exercise their rights of access, rectification and erasure by writing to contact@alter-native-projects.com. Details are set out in the website's privacy policy.

17. Force majeure

Neither party shall be liable for failure to perform its obligations due to force majeure within the meaning of article 1218 of the French Civil Code.

18. Governing law and jurisdiction

These Terms are governed by French law. In the event of a dispute, the parties shall first seek an amicable solution. Failing that, exclusive jurisdiction lies with the courts of the Provider's registered office (Fort-de-France).